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Overview:
The Axel Group is seeking a Customer Care Coordinator for our client's team. This role is ideal for a highly organized and customer-focused individual within the construction industry. The Customer Care Coordinator plays a vital role in ensuring homeowner satisfaction by managing warranty requests and scheduling repairs efficiently.

Responsibilities:

• Receive and confirm receipt of homeowner warranty requests.
• Make initial contact with homeowners and/or technicians to schedule inspection appointments.
• Evaluate repair issues to determine if they are warrantable items.
• Communicate effectively with homeowners regarding repair status and decisions.
• Process work orders and verbal instructions for homeowner repairs.
• Schedule and manage subcontractors to complete warranty repairs.
• Certify that warranty work is completed within contractor obligations.
• Follow up with homeowners to ensure their concerns are addressed promptly and professionally.
• Conduct all business in a professional and ethical manner to serve customers and enhance company goodwill.
• Develop and maintain strong rapport with subcontractors and homeowners.
• Ability to work overtime as needed.

Requirements:

• Prior experience in customer service or coordination within the construction industry is preferred.
• Strong communication and organizational skills.
• Ability to evaluate repair issues effectively.
• Experience scheduling and managing subcontractors.
• Professional demeanor with a commitment to customer satisfaction.

Compensation:
Salary up to $53,000.00 annually.

Additional Details:
This position offers a rewarding opportunity to contribute to customer satisfaction in the construction industry. The work schedule may require overtime to meet project deadlines.