Warranty Service Technician

Our client, one of North America’s largest privately owned homebuilder with over 40 years of industry experience, is seeking a Warranty Service Technician in St. Johns County, Florida.  Our client has offices across 11 U.S. markets and has won multiple “Best Places to Work" awards. In addition to a great team environment and growth opportunity, you will be offered excellent paid time off, a great benefits package, competitive compensation + bonus, and more!

Role Overview:
The Warranty Service Technician is responsible for maintaining a high level of customer satisfaction among homeowners. The ideal candidate will have a background in construction and/or homebuilding, but not required - We are more interested in finding customer service oriented individuals who are eager to provide the best homeowner experience possible!

Responsibilities:

• Conduct new homeowner orientations and provide exceptional customer service.
• Build strong relationships with homeowners to ensure a positive experience.
• Perform 30-day and 11-month walk-throughs with homeowners, following up on any necessary work orders.
• Coordinate with vendors and subcontractors to complete warranty service tasks efficiently.
• Undertake additional responsibilities as assigned to enhance service delivery.
• Uphold a positive customer service attitude throughout each interaction.

Requirements:

• Previous experience in customer service or contractor management.
• Strong customer service skills and a commitment to addressing homeowner concerns.
• Excellent written and verbal communication abilities.
• Willingness to travel locally to various locations within the division.
• Valid driver’s license and personal transportation.
• Physical capability to handle moderate to high levels of activity, including walking, climbing, and lifting.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Knowledge of multiple trades such as carpentry, drywall, and painting, along with familiarity with tools and equipment.
• Minimum of 2 years of experience in residential or commercial construction, warranty service, or light repair work is preferred.
• Experience with BuildPro scheduling software is a plus, but not required.

Other perks:

• 3 weeks of company-paid vacation, 1 week of additional PTO, and 1 week of sick time.
• Comprehensive health, dental, and vision Insurance.
• Life insurance and short/long-term disability coverage.
• Flexible spending account
• 401K with company matching
• Relative tuition reimbursement.
• Employee discounts for entertainment, a Home Ownership Program, and a company-wide Volunteer Program.

Salary: 

• 55,000.00 - $65,000.00 per year